Nexco is a business-grade cloud phone system on a privately-owned voice network. Connected to Clinicmaster, an incoming call is matched to the patient before your team picks up — and every call is logged against the record with a reason, a resolution, and any appointment it produced.
Nexco is a cloud VOIP phone system on a privately-owned voice network. Clinicmaster's integration connects that phone system to your records: incoming calls are matched to patients by number, calls are logged to the patient with a reason and resolution, and any appointment booked from a call is linked back to it. It is licensed and configured per clinic with a per-clinic API key.
Nexco handles the calling; Clinicmaster turns every call into context and a clean record — so your front desk spends less time looking people up and more time helping them.
When the phone rings, Nexco passes the number to Clinicmaster, which matches it against every patient phone on file — cell, home, work or other — and surfaces the record before you answer.
Each call becomes a summary tied to the patient: reason, who answered, resolution, spoken language, duration and free-text notes — no separate call log to reconcile.
When a call ends in a booking, the appointment is linked to the call summary — so you can see which calls turned into scheduled visits.
Capture where the caller heard about you against the call. Reason and resolution options are configurable, so reporting matches how your clinic actually triages calls.
Route calls through Nexco queues and map each extension to the right Clinicmaster staff member, so the log always shows who handled the call.
Nexco pushes queue-connect and hangup events to Clinicmaster as they happen, so the incoming-call view and call summary stay in step with the phone.
Nexco connects the call to a queue and sends the event to Clinicmaster in real time. The caller's number is looked up against every patient phone on file.
If the number matches, the patient's name, type, city and language surface instantly — one click opens the full record. No searching, no asking callers to repeat details you already have.
Your team tags the reason and resolution, adds notes, and links any appointment booked. The summary lives on the patient record and feeds your call reporting.
Nexco call summaries are structured, not scribbled on a sticky note. Reason and resolution lists are configured to match how your clinic triages calls, so the data is consistent enough to report on.
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