Scheduling & case management

No more double-bookings, no more phone tag.

Smarter, stress-free appointments — across every clinic, every chair. Clinicmaster is clinic scheduling and case-management software built on one calendar your front desk, clinicians and patients actually share — self-booking, automated reminders, conflict-free scheduling, and patient case files under a single secure platform for multi-location networks.

24/7 online booking Multi-location calendar Telehealth built in
Clinicmaster multi-location calendar — providers across clinics in one unified, real-time view with cross-clinic booking and a built-in waitlist
Trusted by clinics across Canada
1,000+clinics
10,000+active users
Canadadata hosted in-country
SOC 2 Type II CertifiedFully compliant with HIPAA, PIPEDA, PHIPA & Quebec Law 25
What Is

Clinic scheduling & case management software

Clinic scheduling and case management software lets a clinic book, manage and track patient appointments and the clinical record behind them in one system. Clinicmaster combines a shared multi-location calendar, 24/7 online self-booking, automated reminders, built-in telehealth, and patient case files — treatment plans, insurance coverage and outcomes — so scheduling and care stay connected.

12M+
Appointments booked annually across the network
42%
Reduction in no-shows with automated reminders
Faster scheduling workflows at the front desk
96%
Patient satisfaction with online self-booking
Core capabilities

Everything you need to run the day — without juggling tabs.

Six features that replace the patchwork of paper diary, third-party booking widget, reminder service and spreadsheet your team is stitching together today.

Real-time calendar sync

Bookings update instantly across providers, locations, and devices — front desk, clinician, and patient portal stay in lockstep.

Automated reminders & follow-ups

Customizable SMS and email cadences cut no-shows and keep patients engaged from booking through post-visit recovery.

Role-based access & permissions

Tailored visibility for reception, clinicians, billing and admin. Sensitive data stays with the people who need it.

Integrated online payments

Take deposits or full payment at the time of booking. Secure card processing flows straight into the patient ledger.

Group & recurring appointments

Manage classes, programs, and ongoing treatment series with rules that respect resource and clinician capacity.

Comprehensive patient profiles

Demographics, injury history, care plans and outcomes in one record — open from any scheduling action.

How patient scheduling works

Fewer missed appointments. Less time on the phone.

Instead of endless calls and manual tracking, staff and patients use one shared system. Bookings flow in, conflicts get caught at the source, and your waitlist makes filling cancellations a single click. Scroll to walk through it.

Patient self-booking — choosing a provider and open time slot in the Clinicmaster patient portal.Automated appointment reminder log with SMS, email and telephony channels, plus a one-tap confirm/reschedule message on a phone.Multi-location calendar showing providers across clinics in one unified view, with cross-clinic booking and a built-in waitlist panel.Appointment dialog showing a telehealth (by video) delivery method and a recurring treatment series with selected weekdays, over the calendar.
01 · Self-booking

Online, in-portal, or at the front desk — one source of truth.

Patients book independently 24/7 through the portal while reception manages complex requests. Everyone sees the same up-to-date schedule.

  • 24/7 patient self-booking
  • Front desk handles complex requests
  • One shared, real-time schedule
02 · Automated reminders

Reminders patients actually act on.

Send customizable SMS or email reminders at intervals you choose. Patients confirm or reschedule with a single tap — keeping calendars full.

  • Customizable SMS & email cadences
  • One-tap confirm or reschedule
  • SMS, email and telephony channels
03 · Multi-location calendar

One unified view across providers and locations.

A shared calendar gives visibility across providers, sites and services, syncing in real time. Built-in waitlists let your team notify waiting patients in one click when earlier slots open.

  • Cross-clinic, multi-provider view
  • Real-time sync across devices
  • One-click waitlist notifications
04 · Flexible appointment types

One-on-one, group, recurring — and telehealth.

Offer individual appointments or manage group and family sessions, in-person or remote. Recurring series and built-in video keep every provider’s calendar in sync.

  • Group & recurring treatment series
  • Built-in telehealth (by video)
  • Resource & room capacity rules
How case management works

Care that's organized, personalized, and outcome-driven.

Scheduling is just the start. Every appointment opens onto a complete patient record — history, goals, coverage and outcomes — so the next visit always picks up where the last one left off. Scroll to walk through it.

Comprehensive patient profile with demographics, preferred language, communication preferences and a medical Alerts card listing allergies.Treatment plan with phases, goals and visit-based progress (visits treated vs. limit), plus a share-with-patient action.Payer and insurance tracking with coverage balances, sessions remaining, co-pay and per-case billing detail.Outcome monitoring dashboard with an NPRS pain-score trend over visits, outcome-measure scores and vital signs.
01 · Comprehensive patient profiles

Every detail, one record.

Demographics, contact details, injury history and medical background all in one place — surfaced wherever the patient appears in the system.

  • Demographics & contact details
  • Medical alerts & allergies
  • Preferred language & communication
02 · Personalized treatment plans

Goals, milestones, and shared care plans.

Define treatment goals, set milestones by phase, and share care plans with patients. Collaborative plans improve engagement and outcomes.

  • Phase goals & milestones
  • Visit-based progress tracking
  • Share the plan with the patient
03 · Payer & insurance tracking

Coverage, co-pays and claims — handled.

Record coverage details, co-payments and limits per patient across primary and secondary payers. Integrated claim submission flows straight into reimbursement.

  • Primary & secondary payers
  • Visit & dollar limits
  • Per-case balances
04 · Outcome monitoring

Track progress visit by visit.

Capture vitals, pain levels and patient feedback over time. Visual dashboards show progress and help refine the treatment plan.

  • Vitals & pain (NPRS) scores
  • Outcome-measure trends
  • Visual progress dashboards
Booking through outcomes — one system

Stop stitching together a booking widget, a reminder service, and a separate chart.

Clinicmaster runs the whole journey in one place: patients self-book 24/7, automated reminders cut no-shows, and every appointment opens onto the full case record — treatment plan, coverage and outcomes. Across every location, on one calendar your whole team shares.

24/7 online self-booking Multi-location calendar Built-in telehealth Automated reminders HIPAA · PIPEDA · PHIPA · Law 25 · SOC 2 Type II
Problems we solve

Six problems your scheduling team complains about every Monday.

Challenge
Our solution
Missed appointments hurt revenue
Automated reminders and confirmations
Double-bookings create chaos; idle slots eat billable hours
Smart scheduling with conflict prevention & real-time availability
Staff waste time managing calendars
Centralized, automated booking workflows
Limited booking hours frustrate patients
24/7 online booking with integrated payment
Case information scattered across systems
Unified case profiles and treatment plans
No visibility into outcomes across providers
Built-in outcome tracking and reporting
Key use cases

What clinic teams need from us.

There for those who care.Built around the real people running clinics every day.

Centralized tools that prevent double-bookings across every front desk.

Reception & front deskMulti-location physio groups

Outcome tracking built into case management for better, network-wide reporting.

Clinical directorsRehabilitation networks

Compliance-ready records that integrate seamlessly into daily operations.

Operations & complianceUniversity teaching clinics
Who it's for

Built for the way your clinics actually book.

Solo practitioners

Simple, flexible scheduling that scales when you add a second chair — without forcing a rebuild.

Small & mid-sized practices

Streamlined scheduling and team coordination for clinics that have outgrown a paper diary or shared spreadsheet.

Multi-location clinics

Centralized oversight of calendars, cases and outcomes across every site, with per-clinic autonomy where it matters.

Allied health professionals

Built around the way physiotherapists, chiropractors, psychologists and massage therapists actually work.

Reception teams

High-volume bookings, walk-ins, and rescheduling — handled with conflict prevention and one-click reschedules.

Clinical directors

Outcome tracking and compliance-ready records, reportable across providers, locations and the entire network.

Integrations & compatibilityWorks with the rest of your operation.
  • Directly integrated with the Clinicmaster patient portal
  • Open API for custom scheduling workflows
  • Compatible across desktop, tablet, and mobile
  • Pre-built telehealth and payment integrations
Partner integrations
FAQ

Questions scheduling leaders ask us.

Ready when you are

Scale your Organization with Clinicmaster.

30-minute working session with a solutions engineer. Bring your current numbers — we'll show you the gap.